Terms of service

Terms of Service

Last updated: May 2026

Welcome to Ideal Strands. Throughout the site, the terms “we”, “us” and “our” refer to Ideal Strands. By accessing our website and purchasing from us, you agree to be bound by the following Terms of Service (“Terms”).

These Terms apply to all users of the website, including browsers, customers, merchants, and contributors of content.

Please read these Terms carefully before using our website. If you do not agree to all the Terms, you may not access the website or use our services.

1. Online Store Terms

By using this site, you confirm that:

You are at least 18 years old or have permission from a parent or legal guardian
The information you provide is accurate and complete
You will not use our products for unlawful purposes or violate any applicable laws

We reserve the right to refuse service to anyone at any time for any reason.

2. Products & Services

We make every effort to display our products as accurately as possible. However, colours and product appearance may vary depending on your screen settings and device.

All product descriptions and prices are subject to change without notice.

We reserve the right to:

Limit product quantities
Discontinue products at any time
Refuse orders placed by resellers or distributors

Due to hygiene reasons, wigs, bundles, closures, frontals, and hair extensions that have been opened, worn, brushed, washed, cut, dyed, or altered cannot be returned unless faulty.

3. Orders & Payments

By placing an order, you agree that:

All billing and payment information provided is accurate
You are authorised to use the payment method provided
Your order may be cancelled if fraud or unauthorised activity is suspected

All orders are subject to acceptance and availability.

Once an order has been placed, we may not be able to make changes or cancellations.

Prices shown on our website are in GBP (£) unless otherwise stated and may exclude shipping fees or taxes.

4. Shipping & Delivery

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

Shipping carriers
Customs clearance
Postal disruptions
Events outside our reasonable control

Risk in products passes to you upon successful delivery to the address provided in your order.

For full details, please review our Shipping Policy.

5. Returns & Refunds

Our Refund Policy forms part of these Terms.

Please review our Refund Policy for information regarding:

Returns
Exchanges
Faulty items
Cancellation rights
Refund eligibility

Nothing in these Terms affects your statutory rights under UK or EU consumer law.

6. Intellectual Property

All content on this website, including logos, branding, images, graphics, product descriptions, videos, text, and website design, is owned by or licensed to Ideal Strands and is protected by intellectual property laws.

You may not:

Copy
Reproduce
Distribute
Sell
Modify
Exploit

any part of the website or content without prior written permission.

7. Third-Party Services & Links

Our website may contain links to third-party websites or services.

We are not responsible for:

Third-party content
Website accuracy
Privacy practices
Transactions made through third-party sites

Use of third-party websites is at your own risk.

8. Accuracy of Information

We do our best to ensure all information on our website is accurate and up to date. However, we do not guarantee that all information will always be complete, current, or error-free.

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

9. Prohibited Uses

You must not use our website:

For unlawful purposes
To violate any laws or regulations
To infringe intellectual property rights
To distribute viruses or malicious code
To spam, phish, scrape, or hack the website
To interfere with website security or functionality

We reserve the right to terminate access to our services for violations of these Terms.

10. Limitation of Liability

To the fullest extent permitted by law, Ideal Strands shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded under applicable law, including your rights under the Consumer Rights Act 2015.

11. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

By using our services, you agree to the collection and use of your information in accordance with our Privacy Policy.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time.

Changes will take effect immediately upon posting on this website. Continued use of the website following any changes constitutes acceptance of those changes.